Progressive Home Insurance Reviews 2024: Coverage & Cost - MarketWatch
Our Thoughts on Progressive Homeowners Insurance
Progressive is a worthwhile homeowners insurance option for bundling multiple insurance policies, such as home and auto insurance. The insurer provides several bundling options and significant savings. Although it has higher-than-average rates, you can lower costs by qualifying for discounts. The insurer only provides a few endorsement options, a potential drawback for homeowners seeking added coverage options.
Progressive asks for information about your property, household and other factors before providing a quote. You can get a quote by filling out an online form in a few minutes. Despite a quick quoting process, Progressive receives a high number of complaints about its customer support based on our analysis of customer reviews.
Pros and Cons
Here are a few key highlights on Progressive's home policies:
How Progressive Scored in Our Methodology
When we analyzed Progressive using our provider review methodology, it scored 3.9 out of 5 stars. Notably, the company earned high marks for brand trust but lost points for availability and ease of use.
Progressive State Availability
Progressive provides homeowners insurance nationwide. While the insurer announced it would not renew a significant number of policies in Florida last year, it did not leave the state entirely.
Progressive Home Insurance Cost
The average annual cost of Progressive home insurance is $4,206, which is significantly higher than the national average of $2,511. However, your cost will vary based on factors like location, dwelling coverage, deductible, claims history and credit score. You can also lower your cost by qualifying for discounts.
We obtained pricing data from Quadrant Information Services, an agency that provides property insurance solutions.
Cost by Dwelling Size
Your monthly premium will significantly depend on the amount of dwelling coverage you choose. For instance, the average annual premium with a $250,000 dwelling coverage is $3,536. However, it will increase to $10,328 if you choose a policy with a $750,000 dwelling coverage amount.
Cost by State
The location of your property also impacts your policy cost, as insurance providers generally consider it risky to insure homes in areas with a greater risk of natural disasters like floods, hurricanes and tornadoes. Homeowners living in such areas pay higher rates for a policy.
Cost by Claims History
An insurer also looks at the severity and frequency of your past claims to determine rates. For instance, the average cost of a policy is $5,186 per year if you have filed a water damage claim. This cost is significantly higher than the national average of water damage claims, which is $3,221 annually.
Cost by Credit Score
Your credit score plays a role in your policy costs, as those with a strong credit history typically pay lower rates. However, our data for Progressive shows the average annual premium for those with poor credit history is lower than the national average. Progressive charges $6,345 annually to insure homeowners with a poor credit score, significantly lower than the national average of $9,855.
Discounts
Although Progressive charges higher premiums than some providers, you may qualify for several discounts to lower your monthly costs.
- Policy bundling: You can save on your homeowners policy by bundling it with another insurance product, such as auto, recreation vehicle (RV) or motorcycle insurance.
- Safety and alarm: Progressive will offer a discount if you have a security system or features like burglar alarms or automatic sprinklers installed on your property.
- New purchase: You can earn a discount if you have recently purchased your home.
- Quote in advance: To qualify for a lower rate, obtain a quote at least 10 days before your policy's start date.
- Pay in full: Those who pay their annual premium upfront can also earn a discount.
- Receive documents by email: You can get a discount if you receive your policy documents via email.
- New home construction: Progressive will offer a discount for insuring newer homes.
- Wind mitigation: Homeowners in Florida might qualify for a lower rate if their property has features that protect against wind damage.
Progressive Home Insurance Coverage Options
It is important to choose a policy that provides sufficient coverage based on your unique situation — for example, having enough dwelling coverage to rebuild your entire home. We have listed Progressive's coverage amounts and general recommendations from the Insurance Information Institute (Triple-I) in the table below to help you compare offerings.
As a note, since Progressive allows you to customize your coverage, the below amounts represent default options.
| Coverage Area | Progressive Amounts | Recommended Amount |
| Dwelling | Varies based on the value of your home* | For full protection, carry dwelling coverage equal to your home's replacement value or the amount needed to fully rebuild it. |
| Other structures | 10% of dwelling coverage | 10% of dwelling coverage |
| Personal property | 50% of dwelling coverage | 50% of dwelling coverage |
| Loss of use | 30% of dwelling coverage | 10% of dwelling coverage |
| Liability | $300,000 per occurrence | $100,000–$500,000 per occurrence |
| Medical payments | $5,000 per person | $1,000–$5,000 |
Endorsement Options
Progressive does not provide as many endorsements as some other providers, but policyholders can select from the following:
- Water backup and sump discharge or overflow: This coverage pays for damage to possessions and water removal if your sewer, drains or sump pump backs up into your home.
- Personal injury: This personal liability rider covers the cost of legal fees and other related expenses if you get sued by someone who gets injured on your property.
Progressive Quote Process
Before you fill out a form to get a quote, determine if you need more than one policy since you can save money if you bundle multiple Progressive insurance products. Once you determine your general insurance needs, you can start the process by entering your ZIP code on the company's website. Progressive will ask for your address, legal name and date of birth. You must also provide information about the number of people in your household, the property's construction year and roof age, and whether you have a current policy in place.
Progress will deliver policy options based on your information. The quote process is straightforward, includes simple questions and based on our experience, does not take long.
Progressive Claims Process
With 96% of claims approved, Progressive settles more claims than other large insurers in the industry, based on our analysis. The company also takes less time to pay out claims with an average of 11 days.
Our research shows the most common claims filed by Progressive policyholders were for water damage. The primary reason for rejected claims was that the insurer considered the damage normal wear and tear.
| Progressive | Industry Average | |
| Average approval time | 10 days | 13 days |
| Percentage of claims approved | 96% | 93.5% |
| Claims satisfaction score | 7.93 | 7.96 |
What Customers Think of Progressive Insurance
Progressive receives a high number of customer complaints, based on its NAIC complaint level and our analysis of customer review platforms. To help you understand if Progressive provides efficient customer support, we looked at Trustpilot reviews and explained below what policyholders like and dislike about its service.
What Customers Like
- Helpful agents: Many policyholders appreciated how helpful and knowledgeable the company's customer service agents were in handling their concerns.
- Fair claims handling: Policyholders reported that the insurer pays out claims fairly.
- Significant savings: Many customers appreciated how the company offers several ways to save on their policy.
- Online management: Many policyholders liked how easy it is to manage their policies online.
What Customers Don't Like
- Claim denials: Some customers complained their claims were unfairly rejected.
- High premium: Several policyholders did not like how the insurer kept increasing their premiums.
- Poor communication: Many customers complained about poor communication from Progressive agents.
We reached out to Progressive for comment on its negative customer reviews but did not receive a response.
Progressive vs. the Market
The table below shows how Progressive compares with other major home insurance providers based on cost, coverage and customer satisfaction.
Progressive charges one of the highest rates for home insurance compared to other providers such as Allstate and Liberty Mutual. On the other hand, Progressive is similar to these providers in other areas, including its complaint score, standard coverage offering and natural disaster endorsements. However, Progressive approves a slightly higher percentage of claims based on our analysis.
Frequently Asked Questions About Progressive
Progressive has a mobile app to help you make payments or report a claim. You can also manage your policy by logging into your account on its website.
Progressive does not cover water damage under its standard homeowners insurance policy. However, you can add a water backup endorsement to cover the cost of water removal and replacing your items.
On average, a Progressive home insurance policy costs $4,206 per year, which is higher than the national average. However, you can lower your policy costs by qualifying for discounts.
Although Progressive announced in 2023 that it would not renew a significant number of homeowners insurance policies, the insurance company is staying in Florida.
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